Terms & Conditions For User

Last Updated 15 July, 2020


The Terms and conditions, set out the terms of use under which you may use the Tukole platform located on the domain https://tukole.ug/. You must read, agree and accept all the Terms set out in this agreement which includes the terms and conditions set out below. If you do not agree with all the terms of this agreement, then Tukole reserves the right to allow you to use the Tukole platform. By using any of the services on the Tukole Platform or receiving any services supplied to you by Tukole (hereinafter referred to as “the Company”)(together with the website located at https://tukole.ug/, and any telephonic messages sent, collectively, the "Service"), and downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service, you acknowledge and agree to be bound by the terms of this agreement and any future amendments and additions to these terms and conditions as published from time to time at https://tukole.ug/terms_condition. If you do not agree to be bound by these terms, do not use Tukole. 

Information about Tukole

The Tukole platform allows Users to identify providers of domestic services and products and any other services or products displayed on the platform. It is up to the third-party Service provider to offer any services to a User contacted through the Tukole platform. The details of each booking will be confirmed by way of booking confirmation. Upon acceptance of the Booking Confirmation, the customer agrees to the terms and conditions stated within and also agrees to the overall Tukole Terms and conditions. The Company does not provide home services or products, and the Company is not a domestic service or domestic service provider. Tukole has no responsibility or liability for any services or products to you by such a Service provider.

Access to the Platform

Any decision by a user to accept any products or services once such User is matched through the Tukole platform is a decision made at such User's sole discretion. Tukole offers information and a method to connect Service providers and Users with each other, but does not and does not intend to provide any services and products and bears no responsibility or liability for any services provided to any User by any service provider using the Tukole platform.

The company inquires into the backgrounds of all service providers, however, the company does not guarantee or warrant and makes no representations regarding the reliability, quality or suitability of such service providers beyond aggregated customer reviews and representation of background information.

When interacting with service providers, a User should exercise caution and common sense to protect their personal safety and property, just as they would when interacting with other service providers whom they don’t know. 

By using the platform, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the use of the platform. The company and its affiliates or licensors will make efforts to regulate but it’s not responsible for the conduct, whether online or offline, of any user of the platform.

Tukole does not provide domestic services or products but does take responsibility towards customers in terms of customer contact, complaints, refunds, returns, chargebacks, etc. In case of a dispute, Tukole will mediate between the service provider and the user to reach an agreeable resolution. This notwithstanding, a service provider or user who is dissatisfied with the decision of the mediation may seek redress in the Courts of Law with the relevant jurisdiction at their own cost.

Accounts

A User may not use the Tukole platform if they are under Eighteen (18) years of age.  If a user is under Eighteen (18) years of age and wishes to use the parts of Platform, a parent or guardian should access the services for him or her in their names and the User must only use the platform with their supervision.

When using the platform, the information a User provides must be true, accurate and complete. Tukole shall rely on any information provided by a User as the true account of such information.  If any of the information changes at a later date, it is the User's responsibility to ensure that the information is kept up-to-date.

A user’s participation in using the platform is a user’s sole, personal use. A User may not authorize others to use their user status and may not assign or otherwise transfer their account to any other person or entity. 

A user may only access the Tukole platform using authorized means and it is their responsibility to check to ensure they download or access the correct Tukole platform on their device. Tukole is not liable if a user does not have a compatible handset or if they have downloaded or accessed the wrong version of the Tukole platform.

Intellectual Property Rights.

With the exception of User Content, all Content included on the Tukole Platform and the copyright and other intellectual property rights subsisting in that Content, unless specifically labeled otherwise, belongs to or has been licensed by Tukole. All Content (including User Content) is protected by applicable Ugandan, and international intellectual property laws and treaties. A user will not copy, or distribute the Tukole platform other content without written permission from Tukole. 

A user will only use the Tukole Platform for lawful purposes, they will not use the platform for sending or storing any unlawful material or for fraudulent purposes and they will not try to harm the Tukole platform in any way whatsoever. 

A user will only use the Tukole Platform for their own use and will not resell it to a third party and they will keep secure and confidential their account password or any identification information provided to them which allows access to the Tukole platform. 

A user will only use an access point or data account which they are authorized to use. 

Tukole may reject, reclassify, or remove any User Content from the Tukole platform where, in the Company’s sole opinion, it violates the Acceptable Usage Policy, or If Tukole receives a complaint from a third party and determines that the User Content in question should be removed as a result.

Disclaimer and Warranties

Insofar as is permitted by law, Tukole makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Tukole platform. The Company does not represent or guarantee that the platform will meet the user’s requirements, not infringe on the rights of third parties, be compatible with all software and hardware, or that it will be secure.

The Company makes reasonable efforts to ensure that the Content on the Tukole platform is complete, accurate, and up-to-date. The Company does not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning services for sale through the platform.

The Company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the Tukole Platform. The user acknowledges and agrees that the entire risk arising out of their use of the Tukole Platform and any third party services or products, remains solely with them, to the maximum extent permitted by law.

Network Delays: 

The Tukole Platform may be subject to limitations, delays, and other problems inherent in the use of the internet, telecommunications networks and electronic communications. The Company is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Limitations of liability

To the fullest extent permissible by law, Tukole accepts no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Tukole platform or the use of or reliance upon any Content (including User Content) included on the Tukole Platform.

Tukole and/or its licensors shall not be liable for any reliance placed by a user on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between them and any third-party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the service or software, even if the Company and/or its licensors have been previously advised of the possibility of such damages.

To the fullest extent permissible by law, Tukole excludes all representations, warranties, and guarantees (whether express or implied) that may apply to the Tukole platform or any Content included on the platform.

Reasonable skill and care shall be exercised to ensure that the Tukole platform is free from viruses and other malware. However, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the platform (including the downloading of any Content from it) or any other site referred to on the platform. 

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Tukole platform resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Notice 

Tukole may give notice to a user by means of a general notice on the Service, electronic mail to their email address on record in the Company's account information, or by SMS to the number collected upon the use of the service. Such notice shall be deemed to have been given upon the expiration of 12 hours after sending it.

Changes to these Terms of Use

Tukole may alter these Terms and conditions at any time. If We do so, details of the changes will be highlighted at the top of this page and a prompt may pop up at the time of your next usage of the platform after such changes have been made. Any such changes will become binding on the user upon the first use of the Tukole platform after the changes have been implemented. A User is therefore advised to check this page from time to time to acquaint themselves with any new changes that may have been affected.

Law and Jurisdiction

These Terms and Conditions and the relationship between the User and Tukole (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of the Republic of Uganda.

If a User is a consumer or a business, any dispute, controversy, proceedings or claim between him or her or the business and Tukole relating to these Terms and Conditions, or the relationship between the parties  (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of the Republic of Uganda.


Terms & Conditions For Service Provider

Last Updated 15 July, 2020


The Terms and conditions, set out the terms of use under which you may use the Tukole platform located on the domain https://tukole.ug/. You must read, agree and accept all the Terms set out in this agreement which includes the terms and conditions set out below. If you do not agree with all the terms of this agreement, then Tukole reserves the right to allow you to use the Tukole platform. By using any of the services on the Tukole Platform or receiving any services supplied to you by Tukole (hereinafter referred to as “the Company”)(together with the website located at https://tukole.ug/, and any telephonic messages sent, collectively, the "Service"), and downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service, you acknowledge and agree to be bound by the terms of this agreement and any future amendments and additions to these terms and conditions as published from time to time at https://tukole.ug/terms_condition. If you do not agree to be bound by these terms, do not use Tukole. 

Information about Tukole

The Tukole platform allows Users to identify providers of domestic services and products and any other services or products displayed on the platform. It is up to the third-party customer to accept the services or products offered by a matched service provider contacted through the Tukole platform. The details of each booking will be confirmed by way of booking confirmation. Upon acceptance of the matched Booking Confirmation, the service provider agrees to the terms and conditions stated within and also agrees to the overall Tukole Terms and conditions. The Company does not provide home services or products, and the Company is not a domestic service or domestic service provider. 

If the user is a Tukole Service Provider, they are an independent contractor and they are not an employee, owner, joint venturer, partner or representative of the Company and there is no employment agreement between the service provider and the Company.

If the user is a Tukole Services Provider, they further understand and agree that they have no authority to bind the Company and they will not make any representations to any party that they have any authority to bind the Company, as an employee, partner or otherwise.

Access to the Platform

Any Service provider seeking to become a Tukole Service provider must first apply for and succeed in passing all the necessary requirements, including but not limited to: interview, satisfactory completion of background checks, completion of training.

Any decision by a user to offer any products or services once such User is matched through the Tukole platform is a decision made at such User's sole discretion. Tukole offers information and a method to connect Service providers and Users with each other, but does not and does not intend to provide any services and products and bears no responsibility or liability for any services provided to any User by any service provider using the Tukole platform.

The company inquires into the customer information, however, the company does not guarantee or warrant and makes no representations regarding the reliability, suitability of such customers beyond aggregated customer account information, and representation of background information.

When interacting with customers, a service provider should exercise caution and common sense to protect their personal safety and property, just as they would when interacting with other customers whom they don’t know. 

By using the platform, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the use of the platform. The company and its affiliates or licensors will make efforts to regulate but is not responsible for the conduct, whether online or offline, of any user of the platform.

Tukole does not provide domestic services or products but does take responsibility for service providers in terms of service provider contact, complaints, refunds, returns, chargebacks, etc. In case of a dispute, Tukole will mediate between the service provider and the user to reach an agreeable resolution. That notwithstanding a service provider or user who is dissatisfied with the result of the mediation may seek redress in the Courts of Law of relevant jurisdiction at their own cost.

Accounts

A User may not use the Tukole platform if they are under Eighteen (18) years of age.  If a user is under Eighteen (18) years of age and wishes to use the parts of Platform, a parent or guardian should access the services for him or her in their names and the User must only use the platform with their supervision.

When using the platform, the information a User provides must be true, accurate and complete. Tukole shall rely on any information provided by a User as the true account of such information.  If any of the information changes at a later date, it is the User's responsibility to ensure that the information is kept up-to-date.

A user’s participation in using the platform is a user’s sole, personal use. A User may not authorize others to use their user status and may not assign or otherwise transfer their account to any other person or entity. 

A user may only access the Tukole platform using authorized means and it is their responsibility to check to ensure they download or access the correct Tukole platform on their device. Tukole is not liable if a user does not have a compatible handset or if they have downloaded or accessed the wrong version of the Tukole platform.

Tukole equipment

A registered Tukole service provider may, under some circumstances, be eligible to use Tukole equipment, including but not limited to  Tukole-branded helmets, Tukole-branded overalls, Tukole-branded boots, Tukole-branded gloves. 

Tukole reserves the right to charge the Tukole Service provider for use of any Tukole equipment. Such charges will be clearly communicated to the Tukole Service provider at the point of collection of the equipment.

The charge shall not be the purchase price of the equipment and neither shall it comprise any arrangement to mean that the ownership of the equipment has transferred to the Service provider. For the avoidance of doubt, the equipment shall at all times remain the property of Tukole.

Tukole Service providers commit to take good care of all Tukole Equipment at all times and to return Tukole Equipment to Tukole if at any point they decide to cease using the Tukole Platform.

Tukole Service providers commit only to use any Tukole Equipment while providing services through the Tukole platform. Any Tukole Service provider found to be using Tukole Equipment while providing services through another platform will be liable to have their Tukole Account suspended and will be required to return all Tukole Equipment to Tukole.

Upon loss of the Tukole Equipment, the Service provider shall be liable to pay a replacement fee that shall be communicated at the time of the loss.

Intellectual Property Rights.

With the exception of User Content, all Content included on the Tukole Platform and the copyright and other intellectual property rights subsisting in that Content, unless specifically labeled otherwise, belongs to or has been licensed by Tukole. All Content (including User Content) is protected by applicable Ugandan, and international intellectual property laws and treaties. A user will not copy, or distribute the Tukole platform other content without written permission from Tukole. 

A user will only use the Tukole Platform for lawful purposes, they will not use the platform for sending or storing any unlawful material or for fraudulent purposes and they will not try to harm the Tukole platform in any way whatsoever. 

A user will only use the Tukole Platform for their own use and will not resell it to a third party and they will keep secure and confidential their account password or any identification information provided to them which allows access to the Tukole platform. 

A user will only use an access point or data account which they are authorized to use. 

Tukole may reject, reclassify, or remove any User Content from the Tukole platform where, in the Company sole opinion, it violates the Acceptable Usage Policy, or If Tukole receives a complaint from a third party and determine that the User Content in question should be removed as a result.

Disclaimer and Warranties

Insofar as is permitted by law, Tukole makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Tukole platform. The Company does not represent or guarantee that the platform will meet the user’s requirements, not infringe on the rights of third parties, be compatible with all software and hardware, or that it will be secure.

The Company makes reasonable efforts to ensure that the Content on the Tukole platform is complete, accurate, and up-to-date. The Company does not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning services for sale through the platform.

The Company makes no representation, warranty, or guarantee as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the Tukole Platform. The user acknowledges and agrees that the entire risk arising out of their use of the Tukole Platform and any third party services or products, remains solely with them, to the maximum extent permitted by law.

Network Delays: 

The Tukole Platform may be subject to limitations, delays, and other problems inherent in the use of the internet, telecommunications networks and electronic communications. The Company is not responsible for any delays, delivery failures, or other damage resulting from such problems.

Limitations of liability

To the fullest extent permissible by law, Tukole accepts no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) the Tukole platform or the use of or reliance upon any Content (including User Content) included on the Tukole Platform.

Tukole and/or its licensors shall not be liable for any reliance placed by a user on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between them and any third-party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the service or software, even if the Company and/or its licensors have been previously advised of the possibility of such damages.

To the fullest extent permissible by law, Tukole excludes all representations, warranties, and guarantees (whether express or implied) that may apply to the Tukole platform or any Content included on the platform.

Reasonable skill and care shall be exercised to ensure that the Tukole platform is free from viruses and other malware. However, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial-of-service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of the platform (including the downloading of any Content from it) or any other site referred to on the platform. 

We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of the Tukole platform resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

Notice 

Tukole may give notice to a user by means of a general notice on the Service, electronic mail to their email address on record in the Company's account information, or by SMS to the number collected upon the use of the service. Such notice shall be deemed to have been given upon the expiration of 12 hours after sending it.

 Changes to these Terms of Use

Tukole may alter these Terms and conditions at any time. If We do so, details of the changes will be highlighted at the top of this page and a prompt may pop up at the time of your next usage of the platform after such changes have been made. Any such changes will become binding on the user upon the first use of the Tukole platform after the changes have been implemented. A User is therefore advised to check this page from time to time to acquaint themselves with any new changes that may have been affected.

Law and Jurisdiction

These Terms and Conditions and the relationship between the User and Tukole (whether contractual or otherwise) shall be governed by, and construed in accordance with the laws of the Republic of Uganda. 

If a User is a consumer or business, any dispute, controversy, proceedings or claims between him or her, the business and Tukole relating to these Terms and Conditions, or the relationship between the parties  (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of the Republic of Uganda.