Frequently Asked Questions

General Questions

Tukole is a platform that connects customers with verified professional domestic, technical, and blue-collar service providers. We have over 100 reliable service providers in the database who have all gone through an extensive screening process. Conveniently hire the right service provider for your job and let us find and manage them for you while you take care of what’s most important to you. Simply submit a job request through our service page and review multiple matches of service providers to select the right service provider for you. We will manage the process to ensure that your service provider gets the job done.
Our service providers offer service categories ranging from electrical work to plumbing, to cleaning. Select a service category through our Service page to see the complete list of services in each field. If your service is not listed, please send us an email with the details and location of your job and we will do our best to match you with the right service provider.
Tukole services are currently only available within Kampala and surrounding areas. If you have a request outside of the city, please send us an email with the details and location of your job and we will do our best to accommodate your request.
Pricing varies amongst service providers on our platform, as our service providers are independent contractors and each has different skills and levels of experience. We aim to provide you with a minimum of 3 service provider matches per job to ensure that you receive a fair range of prices. The Tukole commission accounts for 10% of the price you receive. A downpayment for the cost of the service is required when you select your service provider.
You can sign up through the Sign In/Sign Up page on our navigation menu, through your Facebook or Google account, or when you request your first job on our Services page. A full name, valid email address, phone number, and password are required to make an account. You will receive an email with a confirmation link. Once you have confirmed your account, you will be able to access your dashboard. Here you can manage your bookings requests, ongoing bookings, manage payments, and invoices for completed jobs and, request for services.
You can indicate the time you need the job to be done when requesting a service and we will find service providers that are available on that day and time. Our Service Providers are available Monday through Sunday between 7 am and 7 pm. The Tukole team operating hours are Monday through Friday between 8 am and 6 pm, Saturday between 9 am and 4 pm, and Sunday from midday to 3 pm.

Tukole Professionals

To become a Tukole service provider please check out our Join Us page. Provide us with enough information on your specialty skills and experience while registering. Our team will follow up with you as soon as we can. We are always looking for reliable, and qualified service providers who are passionate about what they do.
Our team sources and finds the best service providers in Uganda, through vocational training institutes and professional associations, recommendations, and direct outreach. We screen all applicants, followed by interviews, skills assessments tests, verification of any certificates, and we do reference checks.
We are constantly looking for ways to help all our service providers grow their professional experience and skills through jobs and products we offer and training programs. All Tukole service providers are introduced to the Tukole Quality Standards at orientation. We have strict rules to remove service providers from the Tukole platform if they underperform. Service providers accused of serious misconduct are immediately removed. We constantly review service providers’ specialty skills in order to ensure that we are always querying the right service providers for each job requested.
Service provider profiles are designed to help the customer learn more about a service provider. To view a profile, simply select View Profile in the suggested services providers for your job request. You can view a service provider’s photo, star rating, price offer range, as well as their nearest operation location. To book a service provider from their profile for the job, click accept.
When a customer makes a job request, we ask a variety of questions to determine the scope of the job. It helps our system determine the best service provider match for the job, ensuring that we only suggest service providers that have the exact skills and experience you need.